Monthly IT support
A named engineer for your office and one fixed fee a month
Helpdesk, updates, antivirus, tested backups, Microsoft 365, the network and the du line. For companies of 5 to 50 people in Dubai and the UAE.
What is included
What your engineer takes off your plate
A named engineer
One person who knows your office, your people and your history. You write to him directly, not to a ticket queue.
Helpdesk for every employee
Printer, mail, a slow laptop, a forgotten password: staff call or message, we fix it remotely or come over.
Updates and antivirus
Windows, Office and router firmware kept current. ESET on every computer, managed from one console.
Backups that are tested
Mail and files copied daily. Twice a year we restore a file to prove the backup works.
Network, Wi-Fi and du line
Router, firewall, access points and the du connection under one contract. If the internet drops, you call us, not two companies.
Microsoft 365 administration
New users, mailboxes, multi-factor sign-in, licences. Staff join and leave without downtime or forgotten access.
Plans
Three ways to work with us
Prices are Dubai market ranges for 2026, before VAT. The exact fee is fixed after the audit.
Remote
Offices of 3–10 people without a server
- Helpdesk by phone and remote access
- Updates, antivirus, backups
- Microsoft 365 administration
- Office visits billed separately
Office
Offices of 10–30 people, most clients
- Everything in Remote
- Scheduled office visits included
- Network, Wi-Fi and du line under the same contract
- Quarterly report: what broke, what was fixed, what to plan
Office + server
Offices with a server, 1C:Enterprise or CRM, 20–50 people
- Everything in Office
- Server and application monitoring
- 1C:Enterprise, CRM and access control support
- Priority response
How it works
From the first visit to a quiet office
- 1
Audit of what you have
An engineer visits, lists computers, network, accounts and backups, and notes what is at risk.
- 2
A fixed monthly price
One proposal with what is included and what is billed separately. No hourly surprises.
- 3
First month: putting things in order
Updates, antivirus, backups, multi-factor sign-in, a list of who has access to what.
- 4
Then: your engineer is a message away
Daily requests, visits, a quarterly report and advice before you buy anything.
Also from us
Moving into a new office? We set it up first, then support it
Network and Wi-Fi, du internet, workstations, Microsoft 365, antivirus and access control from one contractor, with prices line by line.
New office set-up
Questions
What owners ask before signing
How much does IT support cost in Dubai?
The Dubai market range in 2026 is AED 150–400 per user a month, with a minimum contract of about AED 1,500 a month, before VAT. Our prices start at the lower end of that range; the exact figure depends on the number of devices, whether there is a server and how often you need visits.
What is not included?
Hardware and licences are bought at cost, and large projects such as a new office network or a server migration are quoted separately. Everything else in the plan is covered by the monthly fee.
Do we have to sign for a year?
Contracts are for 12 months with a monthly invoice. We prefer this because the first month is mostly putting things in order, and that work pays off over the year.
We already have someone who "does IT". Why change?
Often that is an office manager or a friend of the owner. It works until a laptop with the accounts is lost or the mailbox is hacked. A contract gives you backups that are tested, access that is documented and someone who answers when it matters.
Can you also connect du internet?
Yes. We are an authorised du channel partner: du Business plans at du list prices, paperwork and installation by us. See the du Business page.